Cancel whenever you want.

1. How to cancel

Log in to the Flowpeek dashboard, open Settings › Billing and select “Cancel subscription” (the option is visible to the dashboard administrator). You don't have to wait until the last day or give a reason. Until the end of the period, you can reverse your decision with the “Resume subscription” button. If you have any doubts about the date your access ends, write to support.

Cancel before the next billing period begins. What matters is the renewal date of your subscription, not the last day of the calendar month. Logging out of your account or removing the integration from your store does not cancel the subscription.

2. What happens after you cancel

The subscription will not renew for the next period. Until the end of the current period, you keep access to the service in its existing scope. The next subscription fee will not be charged. After the subscription expires, the dashboard is blocked: for 30 days you can recover it with the “Recover dashboard” button, after which the dashboard and all data collected in it are deleted. We keep a copy of the database for a further 30 days so we can restore the dashboard at your request, and then delete it permanently.

Example: if your current period ends on November 20 and you cancel on November 8, you use Flowpeek until the end of that period. The subscription fee for the following period will not be charged. You can check the exact renewal date in your subscription details.

3. Canceling during the 30-day trial

During the trial period, you can cancel the same way, in the dashboard. If you do so before the 30-day trial ends, the first subscription fee will not be charged. The trial period remains free of charge. Access continues until the end of the trial; after that, the dashboard is blocked and you can recover it for 30 days, under the rules described above.

If you keep using the service after the trial without turning off renewal, a paid billing period begins. The subscription fee depends on the number of orders and domains, both during the trial period and in each subsequent period. You can see the plan you will move to in the dashboard (Settings › Billing).

4. Problems accessing the dashboard

If you can't log in or complete the cancellation, write to support@flowpeek.app without delay. Provide the email address assigned to the account and the store domain, and describe the problem. Our team will help handle your request.

Do not send your password, full card number or security code. If you were charged despite a valid cancellation before renewal, report the charge for review, stating the cancellation date and the billing number.

5. Access to reports and data after termination

Before the current period ends, save the reports you need or contact our team about the available export. The scope of the export depends on the type of report; cancellation does not mean that an archive of all data is sent automatically.

Submitting a cancellation turns off renewal, and access remains active until the end of the current period. Once the subscription expires, we delete the dashboard and all data collected in it: traffic and event measurement, orders, profiles, reports, configuration and saved AI conversation history. We do not keep a backup of the deleted account. Neither the dashboard nor its data can be recovered after deletion.

Separate billing documents and information necessary to fulfill legal obligations or handle claims may remain with Flowpeek for the applicable period. These are not copies of the dashboard or an archive of store data. Contact and support correspondence has its own purposes and retention periods, described in the Privacy Policy.

Deleting data from Flowpeek does not delete data from the customer's accounts with other providers, e.g., the store platform, the marketing platform or the chosen AI provider. Data already transferred to those services is subject to their rules and the relevant agreements. Your own AI API key remains part of the customer's account with the provider; its further use and any fees with that provider must be settled separately.

6. Cancellation vs. complaints and withdrawal

The rules described here concern simply turning off the next renewal. They do not exclude the right to file a complaint or the statutory right of withdrawal and any refund due. If you benefit from consumer protection, you will find the details in the Terms of Service.

The Service Provider and owner of Flowpeek is FLOWPEEK PROSTA SPÓŁKA AKCYJNA (Flowpeek P.S.A.), ul. Fryderyka Szopena 35C, lok. W164, 35-055 Rzeszów, Poland, Tax ID (NIP) 8133943331, National Court Register (KRS) No. 0001209078. Contact: support@flowpeek.app.