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Conversion funnel

Find the step where you lose the most buyers.

The conversion funnel shows each step of the purchase: product, cart, checkout form and purchase. See how many visits reach each one and choose where to start making improvements.

30 days for PLN 0 · first payment after the trial · cancel anytime. We set it up for you within 48 hours.

With this module

  • Compare the transitions between purchase steps
  • See the scale of drop-offs
  • Set priorities for changes in your store
Flowpeek: conversion funnel segmented by device
Conversion funnel · purchase steps compared across desktops, phones and tablets.

From report to decision

See more.
Choose your next step.

  • Compare the transitions between purchase steps
  • See the scale of drop-offs
  • Set priorities for changes in your store
01

The whole path to the order

See how many visits get as far as viewing a product, the cart and the checkout form, and how many end in a purchase.

02

Losses between steps

Numbers and percentages help you spot where the biggest drop happens. You know which part of the process to check first.

03

Know which purchase step to check

A big drop before the cart points to the offer. A drop later on is a reason to check delivery, payment and forms.

04

The same funnel, different traffic

Filter by device, traffic type and source. Check whether a drop affects the whole store, phones or a specific channel before you plan a fix.

01

value in everyday work

Set the order of work before you spend budget on changes.

Without knowing the scale of a problem, it's easy to spend a sprint on a step few customers ever reach. The funnel helps you weigh the drop-off rate against the number of sessions and focus on the part of the purchase that matters to your store.

  • Priorities based on the scale of transitions
  • A shared reference point for marketing and UX
  • Assessing a fix at the same purchase step
02

the scale of the problem

See how many visitors reach each step.

Put visits with product views, the cart, the checkout form and purchases side by side. Check whether visits already end at the offer or only when placing the order.

  • Number of sessions at each step
  • Transitions and drops between steps
  • The whole purchase process in one report
03

team priorities

Start where it matters for the result.

Not every flaw in the store needs the same attention. The funnel helps you compare the scale of losses and choose the step your team should look at first.

  • Comparing the product, cart and checkout form
  • A clear starting point for further analysis
  • Shared context for marketing and UX
04

checking after a change

Come back to the same question after rolling out a fix.

Before the change, note the step and the metric you want to improve. After rollout, compare similar periods and traffic mix to see whether more sessions reach the next step.

  • A reference point before rollout
  • Comparing consecutive periods
  • Assessment together with journeys and pages

Getting started

Start with your own store.

Go from setup to a specific question. During the trial, you'll see how this module helps in your day-to-day work.

  1. 01

    We check the events

    We go through a test path and verify the product, cart, checkout form and purchase.

  2. 02

    Find the biggest loss

    Read the number of sessions and the drop between steps. Choose one area to analyze.

  3. 03

    Test your improvement idea

    Add journeys to the funnel picture. After the change, come back to the same report.

In your daily work

From question to action.

Store owner

Sales aren't growing despite more traffic.

Check at which step the funnel narrows the most and open the related reports.

What you gain

You know whether the first conversation should be about traffic quality, the offer or completing purchases.

E-commerce manager

The team is planning several changes at once.

Compare the number of sessions lost on the product page, in the cart and at checkout.

What you gain

You can justify the order of work with the scale of the observed problem.

UX / CRO specialist

You've made a change to the cart.

Go back to the transition from the cart to the checkout form and compare the period before and after rollout.

What you gain

You assess the specific step the fix was meant to help and know which data to check next.

Product owner

The team has ideas for rebuilding search, product pages and the cart.

Compare steps and devices before you plan the rollout order.

What you gain

The backlog starts with a well-founded purchase problem, not with the idea that's easiest to present.

Your plan for the first 30 days

Check the value.
On your own data.

Choose the purchase step that deserves your first effort.

  1. 01

    Launch step tracking

    We set up Flowpeek within 48 hours and check actions on the product page, in the cart and in the checkout form, as well as the purchase.

  2. 02

    Compare the scale of drop-offs

    Read the number of sessions and the transitions. Pay attention to the differences between phones and computers.

  3. 03

    Refine one hypothesis

    Link the selected step with journeys. In the consultation, we'll discuss what's worth improving and how to test it.

  4. 04

    Set a reference point

    Note the period and the metric. If you roll out a fix, come back to the same step and account for changes in traffic and the offer.

How will you know it's worth it?

You have a chosen step, a rationale for why it matters and a way to assess a future fix.

Try free for 30 days

Questions and answers

Good to know before you start.

Does a drop in the funnel reveal the cause of the problem?

It points to the step that needs attention. You narrow down the cause by checking journeys, the page layout and your own checkout process.

Why might the funnel differ from the number of orders in my store?

The funnel describes recorded sessions and events. Order data comes from the store integration, so the scope of consents, tracking and the ability to link a visit all affect the comparison.

Does the funnel show people or sessions?

The step report shows the number of sessions that meet the conditions of a given step. The same person can have several sessions, so don't treat this number as the number of unique customers.

Which step should I start my analysis with?

Look at both the drop-off rate and the number of sessions it affects. Choose a step with meaningful scale, then review the journeys and the page where users take that step.

How do I compare results fairly after a change?

Compare periods of similar length and take campaigns, seasonality and product availability into account. A better result after rollout alone isn't enough to attribute the whole effect to one change.

Isn't the store's conversion rate enough on its own?

It's useful for an overall assessment. The funnel shows between which steps the number of sessions changes. That lets you point to a specific area to work on instead of reacting to a single aggregate metric.

Do I need a big team to make use of the funnel?

All you need is to choose one step and one change to test. The report can be the basis for a short task for the person running the store or a developer you work with.

How can I test this module in my own store?

Choose “Try free for 30 days”. We'll set up tracking, and you'll see which purchase step deserves your first improvement.

From description to practice

See how to use it in your store.

30 days on your own data

Work with your own store's data for 30 days.

Start a 30-day trial. We set up and configure Flowpeek in 48 hours. You get a ready-to-use dashboard and a consultation in the first month.

  • No fixed-term contract
  • We set everything up for you in 48 h
  • App servers in Germany (EU)
  • Cancel anytime